Refund & Return Policy

Your happiness is our priority. Every Cozelle order is backed by our 90-Day Happiness Guarantee.

Returns

If you are not completely satisfied, you may return your item within 90 days of delivery. To be eligible, the item must be in its original condition and packaging.

How to start a return

Email josejamc7777@gmail.com with your order number and the reason for your return, and we will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you and process your refund to your original payment method within 5–10 business days.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us within 30 days and we will send a free replacement or issue a full refund — no return required.

Contact

Questions about a return? Email josejamc7777@gmail.com.